This course is designed for those who wish to refresh their knowledge of English. We`ll look at grammar, business English, emails, discuss topical subjects, and newspaper articles etc. So, do come along if you would like to renew your English.
"The customer is always right". Dealing with customers can sometimes be a challenge, especially when you’re doing it in a foreign language. In this course you will practice communicating clearly and efficiently with customers in a variety of business situations: -Giving customers product and pricing information -Processing customer enquiries -Dealing with customer complaints -Maintaining positive relationships with customers Emphasis is on oral communication. A wide range of role plays, adapted to suit you and your company, will improve your fluency and confidence in the workplace. In addition, you will receive individual feedback on your language skills and a "next steps" study plan which has been customized to suit your exact needs.
4 days of intensive training in business communication. The Focus is on business topics- virtual international meetings, cross cultural training , negotiating, selling, presentations (presentation techniques) and case studies. To provide the best support participants are expected to share any of their topics and issues in these sessions.