Wir lesen abwechselnd englische Kurzgeschichten und Artikel und machen Übungen zu ein paar ausgewählten Grammatikthemen, um sie aufzufrischen und die Kenntnisse zu festigen. Auch das Sprechen kommt in der kleinen, entspannten Runde nicht zu kurz. In diesem Kurs wird kein (trockenes) Lehrbuch verwendet, sondern die Wünsche der Teilnehmer nach den zeitlichen Möglichkeiten berücksichtigt. Die Materialien werden von der Kursleiterin zur Verfügung gestellt.
"The customer is always right". Dealing with customers can sometimes be a challenge, especially when you’re doing it in a foreign language. In this course you will practice communicating clearly and efficiently with customers in a variety of business situations: -Giving customers product and pricing information -Processing customer enquiries -Dealing with customer complaints -Maintaining positive relationships with customers Emphasis is on oral communication. A wide range of role plays, adapted to suit you and your company, will improve your fluency and confidence in the workplace. In addition, you will receive individual feedback on your language skills and a "next steps" study plan which has been customized to suit your exact needs.
4 days of intensive training in business communication. The Focus is on business topics- virtual international meetings, cross cultural training , negotiating, selling, presentations (presentation techniques) and case studies. To provide the best support participants are expected to share any of their topics and issues in these sessions.